ICZ holds the short-term insurance industry together through three areas of work: the shared insurance pools, the support services members rely on, and the voice in the room when policy is written. Below, find your insurer, find the right cover, and file a claim through the 591 National Call Centre.
The voice of the short-term insurance industry
ICZ administers the insurance programmes commonly known as pools: premium management and investment, and the disbursement of claims. Four major pools run under the council, each with its own constitution and a shared, equal-stake model among members.
Road Traffic Act cover for motorists visiting Zimbabwe without a Yellow Card. Issued at the borders by ZIMRA and the Automobile Association of South Africa, under its own constitution, with members sharing equally each year.
MIPThird-party cover for motorists travelling to COMESA member countries, per the laws of the country visited. A regional scheme signed by Heads of State in 1986 and operational since 1 July 1987. Cover spans property damage, death, medical and funeral expenses, and permanent disability.
COMESA Yellow CardCollective cover for special risks: professional indemnity for security companies, brokers and assessors, loss adjusters, medical practitioners and risk advisors, plus Passenger Personal Accident (PPA) no-fault cover for public service vehicles.
SRICThe shared motor insurance machinery that supports the pools, coordinating cover and the orderly handling of motor claims across the industry.
MIBSupport to members and other stakeholders, delivered as dictated by the council's constitution. The everyday machinery that keeps the industry coordinated, informed and protected.
Inter-member meetings, conferences, seminars and networking events that keep the industry aligned and moving as one.
Compilation and storage of industry information and statistics, plus underwriting data and risk management and disaster profiling through the Fire Prevention Inspection Bureau.
Investigation and prevention of insurance fraud and industry crimes through the Zimbabwe Insurance Crimes Bureau, supporting prosecutions and recoveries.
Collective bargaining with employee unions on behalf of members, through the Insurance Employers Association of Zimbabwe.
Shared ICT business operating systems that give members common, reliable infrastructure for industry-wide processes.
Risk management and disaster profiling that strengthens underwriting decisions and the industry's resilience to large losses.
ICZ represents its members in the drafting and reform of legislation, policy and regulation. On corporate governance, tax and legal matters, it is the industry's source of information, and is frequently consulted by legislators and policymakers.
Expert committees advise regulators on the technical and strategic aspects of policy during drafting, promoting best practices and standards for the whole industry.
Educational and public-awareness work then carries that standing outward, lifting insurance penetration and coverage ratios and securing the industry's long-term relevance to consumers and to national economic development.
Bureaus & the call centre
Beyond the pools, ICZ runs dedicated bureaus and the national call centre that carry the industry's technical, anti-fraud and public-response work.
Risk surveys, inspection and commissioning for fire-prevention systems, and installation designs for government, industrial, commercial and residential buildings.
The second such establishment in Africa, after the South African Insurance Crime Bureau. It investigates insurance fraud and industry crimes for prosecutions and recoveries, with a strengthened presence at Beitbridge.
Integrated emergency and insurance response, providing real-time assistance to road accident victims. The public front door to the council's services.
Forms
The proposal, claim and report forms used across the pools and the advocacy desk.
Forms open on the current ICZ site.
Every short-term insurer and reinsurer in the council, each duly registered by the Insurance and Pensions Commission of Zimbabwe (IPEC). Search by name or filter by type to find the member you need.
Search and filtering are available when JavaScript is enabled. To reach any member about a policy or claim, call the 591 National Call Centre or the Help Desk on +263 78 860 9944.
Find cover · File a claim
A guided path through ICZ's own claim process. Built from the council's real pools, forms and the 8-step claim path; ending in one tap to the 591 National Call Centre and the Help Desk.
The guided find-cover tool needs JavaScript. The cover routes are:
For any claim, call the 591 National Call Centre, or the Help Desk on +263 78 860 9944, and we will route you to the right pool, form and insurer.
Help
Need any help, or looking for an agent? Reach the council, find a member insurer, or call the 591 National Call Centre.
