Contact & the 591 Call Centre

Reach the council, or the right insurer, in one call.

The Insurance Council of Zimbabwe is a single point of contact for the whole short-term insurance industry. Call the 591 National Call Centre for integrated emergency and insurance response, reach the Help Desk for a claim, or write to the council. Every line below is a real, staffed channel.

Call 591 now See all contact lines
Open Monday to Friday, 08:00 to 16:30. Saturday and Sunday closed.
An insurance professional taking a call at her desk
One number reaches the industry: the 591 National Call Centre routes you to the right pool, form and insurer.

Every way to reach us.

Pick the line that fits. For a road accident or an urgent claim, 591 is the fastest route; the Help Desk and the main line cover everything else.

National Call Centre 591 Integrated emergency and insurance response, with real-time assistance to road accident victims. Dial 591 from any Zimbabwean network. Call 591
Help Desk +263 78 860 9944 Claims, complaints and member queries.
Main line +263 8677 007 101 The council switchboard.
Landline +263 242 708 032 Harare direct line.
Email icz@icz.co.zw General enquiries; also info@icz.co.zw.
Members Login Member portal Secure access for member companies.

Reach a member insurer directly.

Every short-term insurer and reinsurer in the council, each registered by the Insurance and Pensions Commission of Zimbabwe (IPEC). Search by name or filter by type, then contact your insurer about a policy or a claim.

Short-term insurers

  • AFC Insurance
  • Alliance Insurance
  • Allied Insurance
  • CBZ Insurance
  • Cell Insurance
  • Champions Insurance
  • Clarion Insurance
  • Credsure
  • EcoSure
  • ECGC
  • Empaya Insurance
  • Evolution Insurance
  • FBC Insurance
  • Hamilton Insurance
  • NicozDiamond
  • Old Mutual Insure
  • Quality Insurance (QIS)
  • SAFEL Insurance
  • Sanctuary Insurance
  • Zimnat

Reinsurers

  • First Mutual Reinsurance
  • WAICA Re
  • MucaRE
  • Emeritus Reinsurance
  • Grand Re
  • ZB Reinsurance
  • ZEP-RE
  • Tropical Reinsurance
  • FBC Reinsurance

Search and filtering are available when JavaScript is enabled. To reach any member about a policy or claim, call the 591 National Call Centre or the Help Desk on +263 78 860 9944.

Find cover · File a claim

Tell us what you need. We'll point you to the right pool, the right form, and the right number.

A guided path through ICZ's own claim process, built from the council's real pools, forms and the 8-step claim path, ending in one tap to the 591 National Call Centre and the Help Desk.

Step 1 of 1 · What applies to you?
What kind of cover or claim do you need?

Your cover route

    Call 591 now Email ICZ

    The guided find-cover tool needs JavaScript. The cover routes are:

    • Motor Insurance Pool (MIP): foreign motorists visiting Zimbabwe without a Yellow Card. Claim form from ICZ.
    • COMESA Yellow Card: third-party cover for travel to COMESA countries.
    • Special Risk Insurance Consortium (SRIC): professional indemnity for brokers, assessors, security firms and practitioners.
    • Passenger Personal Accident (PPA): no-fault cover for public service vehicle passengers.

    For any claim, call the 591 National Call Centre, or the Help Desk on +263 78 860 9944, and we will route you to the right pool, form and insurer.

    Visit the council

    Our office in Harare.

    The council operates from central Harare. Walk-in claims, member meetings and the Help Desk are all handled here. Call ahead on the main line so the right desk is ready for you.

    Address
    4 Josiah Tongogara Street
    Harare, Zimbabwe
    Office hours
    Monday to Friday, 08:00 to 16:30
    Saturday and Sunday closed
    Main line
    +263 8677 007 101
    Email
    icz@icz.co.zw
    Get directions Call before you visit

    Need help right now?

    For a road accident or an urgent claim, call the 591 National Call Centre. For anything else, reach the Help Desk and we will route you to the right pool, form and insurer.

    Call 591 Help Desk