Claims and complaints, step by step
Notify ICZ
Report your claim by phone, letter, email or in person as soon as possible. Where the incident involves an accident, report to the police as soon as you can.
Obtain the claim form
Professional Indemnity forms come from the fronting insurer; COMESA, MIP and PPAP forms from ICZ; all others from your own insurer.
Submit documentation
Provide the police report, licence and registration book, plus three or more quotations for COMESA and MIP claims. PPAP claims need a police report and victim list; PI claims need their supporting documents.
Verification of cover
ICZ confirms a valid policy is in force and that the premium has been paid in full.
Claim assessment
An assessor is appointed to evaluate the claim. PPAP claims are assessed on a no-fault basis.
Decision
A decision is reached on the claim based on the assessment and the cover in force.
Payment
Approved claims are settled and payment is disbursed.
Follow up
ICZ follows up to confirm the claim is closed to your satisfaction.
The same care applies to a complaint: notify ICZ, gather your information, submit it in writing, and we follow the resolution process through to a decision and a follow-up.
Forms, or a person. Your choice.
Pick up the right claim form on the services page, or talk to the council directly. Either way, the 591 National Call Centre is one tap away.