What we're about

The voice of an industry, since 1963.

The Insurance Council of Zimbabwe is a voluntary association of short-term insurers and reinsurers, governed by a constitution and a code of conduct, with all of its members duly registered by the Insurance and Pensions Commission of Zimbabwe (IPEC). We protect, promote and advance the common interests of the industry through collaborative effort and a unified voice.

Our purpose Find cover / Call 591
1963
A unified industry voice since
29
Short-term insurers and reinsurers in the council
5
Values that bind every member
Insurance industry leaders convened at a council session
One council, one constitution, one code of conduct, all members IPEC-registered.
Two members shaking hands in agreement

Who we are

A self-governing association, working as one.

ICZ is a self-governing association of short-term insurers and reinsurers in Zimbabwe, whose mandates are derived from the objects of its Constitution. Those mandates are to protect, promote and advance the interests of short-term insurance underwriters, to promote agreements and cooperation between members, and to advance the short-term insurance business.

Delivering unique and valuable outcomes to stakeholders since 1963, through collaborative effort and a unified voice. We are the voice of short-term insurers and reinsurers in Zimbabwe.

Voluntary association Governed by a constitution A shared code of conduct All members IPEC-registered

Our purpose

Three objects, drawn from our Constitution.

Protect & advance

To protect, promote and advance the common interests of underwriters of all classes of non-life insurance business, including concerted measures when members' business is affected by any authority.

Reconcile & cooperate

To promote coherence and cooperation between members, and to provide the machinery to reconcile differences within the industry.

Advance the business

To do all things necessary, proper and advisable for the general advancement of the non-life insurance business in Zimbabwe.

To protect, promote and advance the common interests of underwriters of all classes of non-life insurance business, including concerted measures when members' business is affected by any authority.
To promote coherence and cooperation between members, and to provide the machinery to reconcile differences within the industry.
To do all things necessary, proper and advisable for the general advancement of the non-life insurance business in Zimbabwe.

Vision & mission

Where we are going, and how.

Our vision

To be a professional, well organized and ethical non-life insurance industry, reputed and trusted by stakeholders based on the delivery of unique value.

Our mission

We shall be a self-disciplining ethical industry that fosters the protection, promotion, cooperation and advancement of the common interests of its members and stakeholders.

What guides us

Five values, lived by every member.

01

Professionalism

Holding the highest standards of conduct and competence in everything the industry does.

02

Integrity

An unwavering commitment to act truthfully and ethically, even when no one is watching.

03

Passion

A genuine drive for excellence in serving members, stakeholders and the insuring public.

04

Ethics

A self-disciplining industry that governs its own conduct against a shared code.

05

Team Spirit

Working as one industry, with a unified voice and a shared sense of purpose.

Passion for excellence

The code of conduct we hold ourselves to.

Every member signs up to a shared code of conduct: the principles that keep the short-term insurance industry self-disciplining, lawful and trusted.

01

Grounded

Staying rooted in the realities of the industry, its members and the people it serves.

02

Law abiding

Full compliance with the law, including the Data Protection Acts and the Anti Money Laundering Acts.

03

Respect

Treating members, stakeholders and the insuring public with consistent respect.

04

Cooperation

Promoting agreements and cooperation between members across the industry.

05

Insuring public

Keeping the interests of the insuring public at the centre of how the industry works.

06

Collaboration

Working with regulators, partners and stakeholders for the advancement of the industry.

07

Corporate culture

Building and sustaining a corporate culture that reflects the council's values.

Members & find cover

A council you can use, not just read about.

Search the directory to find your insurer, then let the guided flow point you to the right pool, the right form and the 591 National Call Centre. The same working surface that runs on the home page, here on one page.

Our members.

Every short-term insurer and reinsurer in the council, each duly registered by IPEC. Search or filter to find your insurer.

Short-term insurers

  • AFC Insurance
  • Alliance Insurance
  • Allied Insurance
  • CBZ Insurance
  • Cell Insurance
  • Champions Insurance
  • Clarion Insurance
  • Credsure
  • EcoSure
  • ECGC
  • Empaya Insurance
  • Evolution Insurance
  • FBC Insurance
  • Hamilton Insurance
  • NicozDiamond
  • Old Mutual Insure
  • Quality Insurance (QIS)
  • SAFEL Insurance
  • Sanctuary Insurance
  • Zimnat

Reinsurers

  • First Mutual Reinsurance
  • WAICA Re
  • MucaRE
  • Emeritus Reinsurance
  • Grand Re
  • ZB Reinsurance
  • ZEP-RE
  • Tropical Reinsurance
  • FBC Reinsurance

Search and filtering are available when JavaScript is enabled. To reach any member about a policy or claim, call the 591 National Call Centre or the Help Desk on +263 78 860 9944.

Find cover · File a claim

Tell us what you need. We'll point you to the right pool, the right form, and the right number.

A guided path through ICZ's own claim process, built from the council's real pools, forms and the 8-step claim path, ending in one tap to the 591 National Call Centre and the Help Desk.

Step 1 of 1 · What applies to you?
What kind of cover or claim do you need?

Your cover route

    Call 591 now Email ICZ

    The guided find-cover tool needs JavaScript. The cover routes are:

    • Motor Insurance Pool (MIP): foreign motorists visiting Zimbabwe without a Yellow Card. Claim form from ICZ.
    • COMESA Yellow Card: third-party cover for travel to COMESA countries.
    • Special Risk Insurance Consortium (SRIC): professional indemnity for brokers, assessors, security firms and practitioners.
    • Passenger Personal Accident (PPA): no-fault cover for public service vehicle passengers.

    For any claim, call the 591 National Call Centre, or the Help Desk on +263 78 860 9944, and we will route you to the right pool, form and insurer.

    Help

    Simply lodge your claim in 8 steps.

    Report your claim by phone, letter, email or in person as soon as possible. Where the incident involves an accident, report to the police as soon as you can.
    Professional Indemnity forms come from the fronting insurer; COMESA, MIP and PPAP forms from ICZ; all others from your own insurer.
    Provide the police report, licence and registration book, plus three or more quotations for COMESA and MIP claims. PPAP claims need a police report and victim list; PI claims need their supporting documents.
    ICZ confirms a valid policy is in force and that the premium has been paid in full.
    An assessor is appointed to evaluate the claim. PPAP claims are assessed on a no-fault basis.
    A decision is reached on the claim based on the assessment and the cover in force.
    Approved claims are settled and payment is disbursed.
    ICZ follows up to confirm the claim is closed to your satisfaction. For any complaint, the same path applies: notify ICZ, gather information, submit a written complaint, resolution, decision and follow-up.

    Get insured today.

    Need any help, or looking for an agent? Reach the council, find a member insurer, or call the 591 National Call Centre.

    Contact ICZ Call 591